Questions, answered
Straight answers. If yours is not here, email hello@giftlane.store and a real person on the team replies within one business day.
Is Gift Lane a real store?
Yes. It is a small, US-based shop on Shopify. We opened in October 2026, so you will not find years of reviews yet. What you will find is a short list of products the team picked, US warehouses, and our email address on every page. Here is the longer version.
Where do orders ship from?
Every item ships from a warehouse inside the United States. Nothing comes from overseas and nothing takes three weeks.
How fast will it arrive?
Orders leave the warehouse within one business day. Standard shipping is 3 to 5 business days ($4.99, free on orders over $40). Priority is 2 to 3 business days ($9.99). For Halloween, order by Thursday, October 22 with Standard, or Monday, October 26 with Priority. The full breakdown is on the shipping page.
Can I track my order?
Yes. A tracking number is emailed within 24 hours of the order leaving the warehouse. If it has been more than two business days since you ordered and nothing has arrived in your inbox, check spam, then email us with your order number.
What if I do not like it?
Unused items in their original packaging can be returned within 30 days of delivery for a full refund of the item price. Email first and we will send the return address. Details are on the returns page.
Are the photos real?
The product photos are the actual items. Some lifestyle scenes and our social videos were made with AI tools from those product photos. We say so because we would rather you know. Dimensions are listed on every product page so you can picture the real size.
Does it come gift wrapped?
Not yet. Orders arrive in the supplier's standard packaging. If you are sending something directly to the recipient, put their address as the shipping address and your own as billing, and email us if you want to double check anything before it goes out.
How do I pay?
Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay, all handled by Shopify's checkout. Your card details never reach our inbox.
Do you ship outside the US?
Not right now. US addresses only for now.
Who do I talk to?
The team, at hello@giftlane.store. Include your order number if you have one; it starts with a # and is in your confirmation email.